Three-Year Limited Warranty
If you have a problem with your patient lift simply call one of our expert customer service representatives, and they will arrange for an authorized technician to diagnose/repair it. Amica Medical will have any necessary parts shipped directly to the technician, or your residence. Every effort will be made to return your patient lift to working condition in the shortest time possible.
Warranty Details
The following components will be repaired or replaced at our discretion, free of charge, for the following allowable time periods from the date of purchase.
3 years: Lift Frame
1 year: Electronic components - Hydraulics - Sling
All of the previous parts are covered for defect in material and/or workmanship. Any abuse or intentional misuse of the powerchair will void the warranty.
Return Policy
If you receive a product and it doesn't fit, or it is not what you expected it to be, most products can be returned. Product must be in its original packaging with all Instruction/Warranty paperwork. Product must be unused. To return a product please request an RMA (Return Merchandise Authorization) by calling 1-888-826-4423 ext. 3. You must request an RMA within 10 days of receiving the product. All Returns must be complete within 30 days. Orders returned without an RMA# may not be identified or recognized as being a return and will be charged a 30% restocking fee and all shipping cost once processed.
Restocking Fees:
A 25% restocking fee applies to all returns.
Order Cancellations:
If you have placed an order with us and need to cancel it, please contact us immediately at 1-888-826-4423 ext. 3. We will make every attempt to stop your order from shipping; however we cannot guarantee that it hasn't shipped. Normal cancellation fee is 6% if your order has been processed. If your order has shipped, you will be responsible for the shipping charges to you and the return to us. This will be considered a return and treated accordingly. Orders for non-returnable products cannot be cancelled once shipped. Custom orders - Orders for adjustable beds, power wheelchairs, scooters and custom wheelchairs that are built-to-order cannot be canceled once the order is processed and assembly has begun.
*Please - Do not refuse a parcel.
Since many products must be shipped back to an address other than where it was originally shipped from, never refuse a product. Refusing a shipment will result in 30% re-stocking charges plus all shipping costs. Also, without an RMA number, the package may not be identified or recognized as being a return and credit will be not be issued.
Terms:
For all prices and products, we reserve the right to make adjustments due to errors, shipping times, product discontinuation or typographical errors in advertisements.
